Terms of Service

For transparent service, with the applicable exception kept narrow, these Terms, together with the Refund, Shipping, Privacy, Payment, Contact, About, and FAQ pages, apply when a visitor uses the store or places an order. Lawful use and complete, correct checkout, billing, shipping, and contact details are required.

From a customer-service perspective, with the customer action presented plainly, united States delivery is the sole shipping option. It is free at the standard level, includes tracking, and normally consists of 1-2 business days of processing plus 4-6 estimated business days in transit after dispatch.

For a straightforward customer experience, with the support route made easy to locate, the customer return period is 30 days from delivery and includes exchanges and no-reason requests; approved return shipping is borne by the store whether the issue is preference or product quality. Refund posting takes about 5-10 business days after issuance. No-reason exclusions cover custom items, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive merchandise, not legally protected claims involving damage, defects, wrong items, or omissions.

For an informed purchase, with the practical next step kept visible, an unshipped purchase may be cancelled, whereas a shipped purchase follows the Refund Policy. Checkout uses USD and assesses taxes as the law requires. We may refuse an order affected by fraud, illegality, lack of authorization, or a material pricing error.

Questions about these Terms: support@touchlandlily.shop, 512-871-4714, or 2732 Ashton Ln, Sevierville, Tennessee, 37876, United States; support is available Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandlily.shop
Phone: 512-871-4714
Physical address: 2732 Ashton Ln, Sevierville, Tennessee, 37876, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)