Refund Policy

To keep expectations clear, with the service outcome easy to verify, after receiving an order, a customer may request either a no-reason return or an exchange for 30 days.

To avoid uncertainty, with the relevant order status kept central, return authorization must be obtained from support@touchlandlily.shop. touchland bears the approved return-shipping expense for change-of-mind returns, exchanges, quality concerns, damage, defects, wrong shipments, and missing merchandise; instructions or a prepaid label will be provided.

In keeping with our customer promise, with the customer action presented plainly, the no-reason program excludes personalized products, clearance and Final Sale items, gift cards, and intimate or hygiene-sensitive goods once opened. These exclusions do not reduce a customer's rights when an item arrives damaged, defective, wrong, or incomplete.

To keep expectations clear, with the practical next step kept visible, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

To keep expectations clear, with the support route made easy to locate, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 2732 Ashton Ln, Sevierville, Tennessee, 37876, United States

Refund and exchange support: support@touchlandlily.shop or 512-871-4714, Monday to Friday, 9:00 AM-5:00 PM (America/New_York).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandlily.shop
Phone: 512-871-4714
Physical address: 2732 Ashton Ln, Sevierville, Tennessee, 37876, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/New_York)